The Future of Customer Care

Operator : "Thank you for calling Pizza Hut . May I have your..."

Customer: "Heloo, can I order.."

Operator : "Can I have your multi purpose card number first, Sir?"

Customer: "It's ...,hold on......6102049998-45-54610"

Operator : "OK... you're... Mr Singh and you're calling from 17 Jalan Kayu. Your home number is 40942366, your office 76452302 and your mobile is 0142662566.
Which number are you calling from now Sir?"

Customer: "Home! How did you get all my phone numbers?"

Operator : "We are connected to the system Sir"

Customer: "May I order your Seafood pizza..."

Operator : "That's not a good idea Sir"

Customer: "How come?"

Operator : "According to your medical records, you have high blood pressure and even higher cholesterol level Sir"

Customer: "What?... What do you recommend then?"

Operator : "Try our Low Fat Hokkien Mee P! izza. You'll like it"

Customer: "How do you know for sure?"

Operator : "You borrowed a book entitled "Popular Hokkien Dishes" from the National Library last week Sir"

Customer: "OK I give up... Give me three family size ones then, how much will that cost?"

Operator : "That should be enough for your family of 10, Sir. The total is $49.99"

Customer: "Can I pay by credit card?"

Operator : "I'm afraid you have to pay us cash, Sir. Your credit card is over the limit and you owe your bank $3,720.55 since October last year. That's not including the late payment charges on your housing loan, Sir."
Customer: "I guess I have to run to the neighborhood ATM and withdraw some cash before your guy arrives"

Operator : "You can't Sir. Based on the records, you've reached your daily limit on machine withdrawal today"

Customer: "Never mind just send the pizzas, I'll have the cash ready. How long is it gonna take anyway?"

Operator : "About 45 minutes Sir, but if you can't wait you can always come and collect it on your motorcycle..."

Customer: "What!"

Operator : "According to the details in system , you own a Scooter,...registration number 1123..."

Customer: " *'!^ *%^**%^I7*"

Operator : "Better watch your language Sir. Remember on 15th July 1997 you were convicted of using abusive language on a policeman... ?"

Customer: [Speechless]

Operator : "Is there anything else Sir?"

Customer: "Nothing... by the way... aren't you giving me that 3 free bottles of cola as advertised?"

Operator : "We normally would Sir, but based on your records you're also diabetic....... "