Improve Your Productivity & Performance by Changing Attitudes

Improve Your Productivity & 
Performance by Changing Attitudes

A few years ago, British Rail had a real fall-off in business. Looking for marketing answers, they went searching for a new ad agency  one that could deliver an ad campaign that would bring their customers back.

When the British Rail executives went to the offices of a prominent London ad agency to discuss their needs, they were met by a very rude receptionist, who insisted that they wait.

Finally, an unkempt person led them to a conference room  a dirty, scruffy room cluttered with plates of stale food. The executives were again, left to wait. A few agency people drifted in and out of the room, basically ignoring the executives who grew impatient by the minute. When the execs tried to ask what was going on, the agency people brushed them off and went about their work.

Eventually, the execs had enough. As they angrily started to get up, completely disgusted with the way they”d been treated, one of the agency people finally showed up.

“Gentlemen,” he said, “your treatment here at our Agency is not typical of how we treat our clients in fact, we”ve gone out of our way to stage this meeting for you.We”have behaved this way to point out to you what it”s like to be a customer of British Rail. Your real problem at British Rail isn”t your advertising, it”s your people. We suggest you let us address your employee attitude problem before we attempt to change your advertising. “

The British Rail executives were shocked  but the agency got the account! The agency had the remarkable conviction to point out the problem because it knew exactly what needed to change.

As Yogi Berra once said…

“Before we build a better mousetrap,
we need to find out if there are any mice out there.”

If you need help in Changing Attitudes of your people at all levels, in all functons, do feel free to reach out if you wish to improve your productivity and performance.

Attitudes matters are from deep within and can affect Sales, Customer Relations, Leadership at all levles, Teamwork, and virtually every other aspect of organisational functioning.

Buhler, Volvo, Schneider, Sonata, Ingersoll Rand, SRL Ranbaxy, JK Tyres, Titan, TVS, Mach, Misys, Dempo are just a few names among the ever expanding of organisations benefiting from the highly value added scientific interventions in People Development to optimise human resource potential. For more information please send us your wish list in enhancing performance of people.

Best wishes